Refund policy
Buyer's Remorse:
We understand that situations may change. You have a 24-hour window for "Buyer's Remorse" during which you can cancel your order without incurring any cancellation fees.
To cancel an order within the 24-hour period, please contact our customer service team at curtain615@gmail.com with your order number and relevant details.
Custom-Made Products:
Each product at College Curtains is custom-made and manufactured specifically for you based on your preferences. Once the 24-hour Buyer's Remorse period has elapsed, we cannot accept returns or issue refunds for custom-made products.
Please carefully review and confirm all order details before finalizing your purchase to ensure the accuracy of your custom specifications.
Quality Assurance:
We take pride in delivering high-quality products. In the rare event that your custom-made product arrives with defects or errors, please contact our customer service team within 7 days of receiving your order.
Supporting documentation, such as images or a detailed description of the issue, may be requested to facilitate a resolution.
Refund Process:
Refunds for canceled orders within the 24-hour Buyer's Remorse period will be processed promptly, and the funds will be returned to the original payment method.
Refunds for defective or erroneous products will be processed following an evaluation of the issue by our customer service team.
Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at curtain615@gmail.com
We understand that situations may change. You have a 24-hour window for "Buyer's Remorse" during which you can cancel your order without incurring any cancellation fees.
To cancel an order within the 24-hour period, please contact our customer service team at curtain615@gmail.com with your order number and relevant details.
Custom-Made Products:
Each product at College Curtains is custom-made and manufactured specifically for you based on your preferences. Once the 24-hour Buyer's Remorse period has elapsed, we cannot accept returns or issue refunds for custom-made products.
Please carefully review and confirm all order details before finalizing your purchase to ensure the accuracy of your custom specifications.
Quality Assurance:
We take pride in delivering high-quality products. In the rare event that your custom-made product arrives with defects or errors, please contact our customer service team within 7 days of receiving your order.
Supporting documentation, such as images or a detailed description of the issue, may be requested to facilitate a resolution.
Refund Process:
Refunds for canceled orders within the 24-hour Buyer's Remorse period will be processed promptly, and the funds will be returned to the original payment method.
Refunds for defective or erroneous products will be processed following an evaluation of the issue by our customer service team.
Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at curtain615@gmail.com